Q&A
Questions about us?
How do I contact you?
You can reach us at 1-888-588-5411.
You can also send us email at james.m@ledscopic.com.
Questions about placing order?
How can I pay for my purchase?
We accept the following credit cards: Visa, MasterCard, American Express and Discover.
How about sales tax?
Sales Tax is added to orders delivered within Texas otherwise mentioned in the website. The state of Texas requires that we charge sales tax on the full amount of the order. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order. The current sales tax rate in Texas is 8.25%.
Can I call you to place an order?
Yes, you are welcome to call us to place your order. Our local hours are from 10:00AM to 6:30PM (CT). Our toll free number is 1-888-588-5411.
Do you have a Money Back Guarantee on your products?
Yes, for all our products we offer a 30-day money back guarantee. No refunds after 30 days. If the buyer decides to return the items, the buyer will be charged for ALL delivery and shipping charges (delivery, shipping charges to and from our facility). All products offer an exchange of a new unit if there are defects (within 30 days). After the 30 days, we can only offer warranty services.
How about International Orders?
Duties, taxes and customs are the responsibility of the consumer and must be paid upon receipt of the shipment. These rules vary by country, and your local government determines duty and customs charges. All international orders must be paid by credit card. International shipments are subject to Duties, Taxes, Broker Fees, and Customs Fees in your country. These EXTRA fees are YOUR responsibility and must be paid upon receipt of the shipment.
Questions about shipping information?
What is Curbside Delivery?
This is our standard delivery method and is included when you purchase our products. By curbside delivery, our products will arrive unassembled in its original factory boxes. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering it into your residence or business.
Questions about return?
How do I return?
Please call 888-588-5411, explain the situation and get your RMA number on any item.
Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
Tape the boxes securely and attach an appropriate shipping label. Customers will be responsible for the shipping costs to and from our facility.
Questions about our website?
How do you handle my privacy?
We will never sell or provide your e-mail address (or any other information about you) to anyone else without your permission. We created this policy to demonstrate our firm commitment to your privacy.
Is it safe to use your website?
Yes, we are a member of Trustwave and have partnered with Authorize.net to ensure the highest level of encryption, PCI compliance and transaction safety. We use methods providing layered protection against data security breaches and fraud, which have the components of the Trusted Commerce program- Payment Card Industry Data Security Standard (PCI DSS) compliance services, SSL certificates and the Trust Commerce security.
Don't see the answer you need?
Complete our "Contact Us' form with your question(s) and we will get back to you promptly.
