Sales Policy
Payments
- The Payment Methods we accept are Visa, MasterCard, American Express and Discover.
- There are financing options available.
- Credit and Debit Cards are subject to address verification by your financial institution.
- If you receive an error message after submitting your payment information, please check to make sure that following information is correct:
- First and Last Name
- Billing Address
- Card Number
- Card Type
- Expiration Date
- If you are still experiencing problems, please call your bank for details. We assure you that if you shop at LEDscopic, your information is safe and secure.
Returns & Exchanges
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Any returns within 30 days of purchase for whatever reason, shipping costs outbound and inbound will be paid by the customer.
- For all returning merchandise you must have an RMA (Return Merchandise Authorization) authorized by us.
- Customers will be responsible for both, the original delivery and the return shipping charges. **This applies to cancellations if the order has been shipped**
- The product that is being returned must have all the original packaging and be in new resalable condition.
- All products can be returned or exchanged within 30 days.
- Your 30-day time frame for returns starts from the delivery date of product. There will be no option to return the product after the 30-day time window.
- In the case of shipping damage from our company to the delivery address of customer, replacement parts or a new unit will be issued to the customer on a per case basis.
Easy Returns
- Please call 1-888-588-5411 and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.
- Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
- Tape the boxes securely and attach an appropriate shipping label. Customers will be responsible for the shipping costs to and from our facility.