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Sales Policy

Payments

  1. The Payment Methods we accept are Visa, MasterCard, American Express and Discover.
  2. There are financing options available.
  3. Credit and Debit Cards are subject to address verification by your financial institution.
  4. If you receive an error message after submitting your payment information, please check to make sure that following information is correct:
  • First and Last Name
  • Billing Address
  • Card Number
  • Card Type
  • Expiration Date
  1. If you are still experiencing problems, please call your bank for details. We assure you that if you shop at LEDscopic, your information is safe and secure.

 

Returns & Exchanges

  1. Any returns within 30 days of purchase for whatever reason, shipping costs outbound and inbound will be paid by the customer.
  2. For all returning merchandise you must have an RMA (Return Merchandise Authorization) authorized by us.
  3. Customers will be responsible for both, the original delivery and the return shipping charges. **This applies to cancellations if the order has been shipped**
  4. The product that is being returned must have all the original packaging and be in new resalable condition.
  5. All products can be returned or exchanged within 30 days.
  6. Your 30-day time frame for returns starts from the delivery date of product. There will be no option to return the product after the 30-day time window.
  7. In the case of shipping damage from our company to the delivery address of customer, replacement parts or a new unit will be issued to the customer on a per case basis.

 

Easy Returns

  1. Please call 1-888-588-5411 and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.
  2. Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
  3. Tape the boxes securely and attach an appropriate shipping label. Customers will be responsible for the shipping costs to and from our facility.